Kolibri Signature V2 FAQ: Answers for Your Money Counter

FAQ

Mixed Bill Counter

Kolibri Signature V2

Why does my unit jam?

The Kolibri Signature is engineered to count up to 1,200 bills per minute, making it one of the fastest top-loading bill counters available. To ensure optimal performance and prevent jamming or misfeeds, proper bill loading is essential. Follow these steps for best results:

Adjust the bill guides to be slightly wider (0.10’’ on each side) than the bill stack's width (all U.S. dollar denominations are the same size).
Remove or flatten severely wrinkled, damaged, or folded bills.
Square the bill stack as shown below.
Place the stack flat on the hopper as shown below.

Note: Avoid counting bills that are wet, dirty, damaged, curled, or contain foreign objects like clips or bands, as these may cause malfunctions.

If issues persist despite following these steps, visit Contact Us at Support Center section for further assistance.

How do I clean and maintain my unit?

To ensure optimal performance and longevity, daily maintenance of your Kolibri Signature Currency Counter/Discriminator is essential. Dirty sensors can cause false errors such as Double and Half errors, reducing accuracy and efficiency.

Maintenance Instructions:

Power Off: Always turn off and unplug the unit before cleaning.
Avoid Solvents: Do not use thinner, alcohol, or similar substances.
Daily Cleaning:

Use the provided bristle brush or a dry cloth to clean the back drawer, top cover, and sensors.
For rubber rollers, use a slightly damp cloth, ensuring all soap residue is removed.

Important Tips:

Pay special attention to the sensors, as dust or foreign matter can cause operational issues.
Regular cleaning helps prevent malfunctions and extends the machine's lifetime.

For best results, clean your Kolibri Signature daily to maintain its peak performance.

Why is my unit giving multiple Double/Chain errors?

During shipment or regular use, the feed mechanism may loosen, causing DOUBLE, CHAIN, or HALF errors. These errors occur when the feed gap—the height of the bill feed path—is improperly adjusted.

Wide Gap: Allows multiple bills into the scanning path, causing errors.
Tight Gap: Prevents bills from feeding or may tear them.

Adjustment Steps:

Turn Off the machine.
Rotate the rollers so only the smooth black sections are visible.
Insert a crisp bill lengthwise on either side of the hopper. Ensure the bill passes between the rollers with moderate resistance.
Use the adjustment screw at the top of the unit:
Adjust one notch at a time and retest.

Proper adjustment ensures single-bill feeding and prevents errors.

Why is my unit giving multiple ID errors?

The CIS is pre-calibrated from the factory but may lose sensitivity over time, leading to ID errors. Recalibrate using the included white calibration card by following these steps:

Power On: Turn on the machine.
Access Calibration: Press Menu, select SERVICE, then CALIBRATION, and choose CIS.
Prepare the Machine:

Turn the machine back-side forward.
Lift the top-back cover upward.
Insert the calibration card into the top-back door opening until securely positioned against the hopper rollers.

4. Close Cover: Carefully close the top-back cover with the card inside.

5. Start Calibration: Turn the machine front-side forward and press START/STOP.

6. Follow Display Prompts:

7. Finalize: Remove the card and reset the machine by turning it off and back on.

Note: Repeat these steps for UV + IR calibration as needed.

If issues persist despite following these steps, visit Contact Us at Support Center section for further assistance.

What does this error code mean?

Bill Loading Procedure

The Kolibri Signature counts up to 1,200 bills per minute, making it one of the fastest and most economical back-loading mixed-value counters available. Proper bill loading is essential to prevent jamming, misfeeds, or bill tearing. For optimal performance, limit the count to 200 bills per session.

Loading Procedure:

Adjust Guides: Set the bill guides slightly wider (0.10” on each side) than the bill stack width (all U.S. dollar denominations are the same size).
Prepare Bills: Remove or flatten wrinkled, damaged, or excessively dirty bills. Avoid counting bills with clips, bands, or foreign material.
Square the Stack: Ensure bills are neatly aligned.
Manual Mode Practice:

Start with 100 bills.
Place the stack directly on the bill guide plate.
Lean the stack towards the rear of the machine against the guide plate.
Repeat until the technique is mastered.

If issues persist despite following these steps, visit Contact Us at Support Center section for further assistance.

Feed Gap Adjustment

During use or transportation, the feed mechanism may shift, causing DOUBLE or CHAIN errors. These errors arise when the feed gap—the space in the bill feed path—is improperly adjusted. The gap should match the thickness of a single bill:

Too Wide: Allows multiple bills into the scanning path, leading to errors.
Too Narrow: Prevents bills from feeding or causes tearing.

Adjustment Steps:

Power Off: Turn off the unit before proceeding.
Locate Adjustment Knob: Find the feed gap knob on the top panel (see diagram).
Adjust the Feed Gap:

For Double/Chain errors, tighten the gap by turning the knob counterclockwise (toward the "-" mark).
For jams or stuck bills, loosen the gap by turning the knob clockwise (toward the "+" mark).

4. Test the Unit: Run a stack of bills to check the adjustment.

5. Repeat if Needed: Make small tweaks until errors are resolved.

Important: The feed gap is highly sensitive. Adjust in small increments and test after each change to maintain optimal performance.

Cleaning Procedure

Always turn off and unplug the unit before cleaning.

Regular maintenance is key to extending the Kolibri Signature's lifespan and ensuring smooth operation. Follow these guidelines for optimal performance:

General Care:

Avoid counting bills with metal clips, staples, or rubber bands.
Use proper loading and feed gap adjustment techniques.
Clean weekly using an air duster and a soft bristle brush to remove dust and debris.

Cleaning Tips:

Sensors: Clean regularly with the included soft brush or a dry cloth. Dirty sensors can cause bill rejection or operational errors.
Rubber Rollers: Wipe gently with a cloth slightly dampened with isopropyl alcohol, ensuring they are completely dry before powering on.

Kolibri Signature Sensors to Clean:

Hopper Sensor
Reject Pocket Sensors
Stacker Sensors
Position Sensors
CIS Sensor
UV Sensors
MG Sensors

If Issues Persist:
Visit Contact Us at Support Center section for further assistance.

Calibration Procedure

The CIS and IR sensors are factory-calibrated for precision. Over time, regular use may affect sensor sensitivity, potentially causing errors. Re-calibration can be performed using the included white calibration card.

Calibration Steps:

Power On: Ensure the unit is turned on.
Access Calibration Mode:

Press MENU, select SERVICE, and enter the password 0922.
Choose CALIBRATION from the menu.

3. Open Back Panel: Rotate the unit to access the rear panel and open the back door.

4. Position Calibration Card:

Locate the CIS sensor using the provided illustration.
Place the calibration card over the sensor, aligning it with the guidelines shown in the diagram.

5. Close the Panel: Securely close the back panel with the card in place. Do not remove the card.

6. Start Calibration: Press START or the touchscreen function to initiate calibration.

7. Check Success:

If “CIS Calibration Successful!” appears, turn off the unit, open the back panel, and carefully remove the card.
If calibration fails, reposition the card and repeat steps 4–7.

8. Restart Unit: Turn the unit on to finalize the calibration process.

If issues persist despite following these steps, visit Contact Us at Support Center section for further assistance.

None of these? Contact Us

Document Downloads : User Manual | Quick Start Guide

Kolibri Signature V2

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