
Mixed Value Counter
KBR-1500 V2
Why does my unit jam?
To avoid jams and ensure the proper operating speed of the machine, it is important to correctly load the hopper. Bills should be placed in a neat stack before being placed into the hopper.
Avoid counting bills that are wet, excessively dirty, folded, or curled. Bills such as these can cause the machine to malfunction. Foreign objects such as clips or bands may jam the internal mechanisms of the unit, causing mechanical failure.
Adjust the hopper bill guides to a size slightly wider than the width of the bills. This will help to correctly situate the bills in the hopper and ensure smooth bill feeding.
The unit has fast moving parts and may be hazardous if fingers, hair, clothes, etc. get near the fast moving parts. Please be mindful of loose clothes, hair or fingers coming too close to the fast moving parts.
In order to properly load bills into your machine please follow the instructions and diagrams below:
- Make a Stack – Correct or remove bills that are severely wrinkled, damaged or folded. Square the bill stack.
- Load the Stack
- Feed the Bills
How do I clean and maintain my unit?
Power Off: Always turn off and disconnect the unit before cleaning. Avoid using solvents (e.g., alcohol, thinner).
Preventive Care: Regular maintenance extends the unit’s lifespan. Ensure no metal clips or rubber bands are in the bills.
Cleaning Tools: Use an air duster and soft bristle brush to remove dust and debris. Cover the unit with provided dust cover when not in use.
Sensor Care: Clean sensors (hopper, stacker, upper/lower sensor blocks) daily to prevent operational issues caused by dust or foreign matter.
What does this error code mean?
KBR-1500 V2 like all other discriminators on the market with integrated detectors, cannot guarantee a counted bill to be genuine or counterfeit.
There are several reasons a genuine bill may be recognized as counterfeit, or vice versa. Possible reasons include: direct sunlight exposure, worn bills, excessively dirty bills, or highly advanced counterfeiting techniques used to produce the bill. Separate equipment may be required to definitively determine whether a bill is counterfeit.
For all error code references, open the User Manual:
Refer to Section 6.1 Maintenance for location of sensors.
Why is my unit giving multiple Double/Chain errors?
During transportation or normal wear, the feed mechanism may loosen, causing DOUBLE/CHAIN errors. The feed gap, which controls the bill feed path height, should be set to the thickness of a single bill. A wide gap causes DOUBLE/CHAIN errors, while a tight gap may prevent bills from feeding or tear them.
To adjust the feed gap and prevent DOUBLE/CHAIN errors, follow these steps:
- Turn off the machine.
- Position the rollers so that only two teeth are visible by manually turning the rollers until the smooth section is mostly visible.
- Place a crisp, rigid bill lengthwise on either side of the hopper.
- Guide the bill between the inner rollers. You should feel moderate resistance when moving the bill back and forth. The gap should allow only one bill to pass at a time, with slight friction felt.
- To adjust the feed gap, turn the adjustment screw:
- After each adjustment, test with a stack of bills.
Important: The feed gap is sensitive, so make small adjustments to avoid overshooting the optimal gap.
Why is my unit giving multiple ID errors?
The Ultraviolet (UV) and Infrared (IR) sensors of the unit are calibrated properly from the factory. With regular, basic use, the sensor’s sensitivity decreases which can lead to ID errors. To resolve this issue, the unit can be re-calibrated using the white calibration card that comes with the unit.
To calibrate the UV and IR sensors of the KBR-1500, follow these steps:
- Ensure the machine is turned ON.
- Press the MENU button, navigate to System, and select CIS CALIBRATION. Instructions will appear on the screen.
- Turn the machine so the backside is facing you.
- Pull the back door handle to access the sensor blocks.
- Push the metal latch down to expose the upper and lower sensor blocks.
- Place the white calibration card between the two sensor blocks.
- Bring the lower sensor block back into position, ensuring it’s hooked back properly.
- Close the back door carefully with the calibration card inside.
- Turn the KBR-1500 face side to yourself and press the START/STOP button to begin calibration.
- The screen will display “In Progress”. Once complete, it will show “CIS Calibration Successful!”
- Remove the calibration card and restart the unit.
If the screen displays “CIS Calibration Failed”, readjust the calibration card on the sensors and repeat steps 3–6.
Bill Loading
To properly load bills and avoid issues such as jamming or misfeeding, follow these steps:
- Adjust the hopper bill guides to a width slightly wider than the bills for smooth feeding.
- Inspect bills and remove any that are wrinkled, damaged, folded, or excessively dirty, as they can cause malfunctions.
- Square the stack to ensure the bills are aligned correctly.
- Load the stack flat into the hopper, ensuring it's placed properly.
- The bills should begin feeding automatically in auto mode. If not, the machine may be in manual mode, requiring you to press the start button.
For stacks over 200 bills, remember that the stacker has a 200-bill capacity. Once full, the machine will stop counting until the bills are removed from the stacker.
Feed Gap Adjustment
The feed mechanism of the unit may loosen during transportation, shipment, or normal wear and tear, potentially leading to DOUBLE, CHAIN, or HALF errors.
The feed gap, which is the height of the bill feed path, should be adjusted to approximately the thickness of a single bill. If the feed gap is too wide, DOUBLE and CHAIN errors may occur, caused by multiple bills entering the scanning path at once. I
f the feed gap is too tight, the unit may struggle to pass bills into the scanning path or may tear the bills. Proper feed gap adjustment ensures smooth operation and reduces errors.
To adjust the feed gap of your Kolibri KBR-1500 V2 and resolve issues like DOUBLE, CHAIN, or HALF errors, follow these steps:
- Turn off the machine.
- Position the rollers so that only two teeth are visible. Manually turn the rollers until the smooth section is mainly visible.
- Place a bill that is crisp and rigid enough to prevent bending. Place it lengthwise to the right or left side of the hopper.
- Guide the bill through the inner rollers. Moderate resistance should be felt as the bill moves back and forth between the rollers, ensuring the gap is just wide enough to pass one bill at a time, with slight tension.
- Turn the adjustment screw slightly at a time and retest.
- If the bill feels too loose, tighten the gap by turning the screw counterclockwise.
- If the resistance is too strong, loosen the gap by turning the screw clockwise.
Important Note: The feed gap adjustment is sensitive. Avoid over-turning the screw to prevent overshooting the optimal setting. Test with a stack of bills after each adjustment.
Cleaning Procedure
Dirty sensors can lead to false errors, such as DOUBLE and HALF errors, and reduce the performance of the Kolibri KBR-1500 V2. Regular maintenance is essential for optimal performance and longevity. Before cleaning, always turn off and disconnect the unit from its power source. Avoid using solvents like alcohol or thinner.
For daily cleaning, use an air duster and a soft bristle brush to remove dust and debris from the machine’s interior. When not in use for extended periods, cover the unit with the included dust cover to prevent dust buildup.
Pay particular attention to the sensors, as they are sensitive components. Cleaning should include:
- Back door sensors (with the provided bristle brush or a dry cloth)
- Inner sensors (with the provided dry cloth)
- Hopper and stacker sensors (with the bristle brush or dry cloth)
- Rubber rollers (with a slightly damp cloth, using a small amount of liquid soap if needed, but ensuring residue is removed)
Kolibri recommends cleaning the unit at least once a week, or more frequently in high-usage environments. Regular cleaning will help prevent malfunctions and extend the lifespan of the KBR-1500 V2
Calibration Procedure
The Ultraviolet (UV) and Infrared (IR) sensors of the unit are calibrated properly from the factory. With regular, basic use, the sensor's sensitivity decreases which can lead to ID errors. To resolve this issue, the unit can be re-calibrated using the white calibration card that comes with the unit.
Please follow the steps below to calibrate the sensor:
- Ensure the machine is turned ON.
- Press the MENU button and navigate to select System. Once in the system menu, select CIS CALIBRATION—instructions will appear on the screen.
- Turn the machine so the backside is facing you.
- Pull the back door handle to access the sensor blocks.
- Close the back door carefully with the calibration card still inside the machine.
- Turn the KBR-1500 to face you and press the START/STOP button to begin the calibration process.
- The calibration process will begin, and the screen will display the message "In Progress".
- Once calibration is complete, the screen will show "CIS Calibration Successful!". At this point, remove the calibration card and restart the KBR-1500.
- The calibration is complete.
- If the screen shows an ERROR message such as "CIS Calibration Failed", the calibration card must be repositioned properly on top of the sensors, and steps 3 through 6 should be repeated.
Following these steps should restore the sensor's performance and prevent ID errors.
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