Mixed Bill Counter
Domino
Why does my unit jam?
To avoid jams and ensure proper operating speed of the machine, it is important to correctly load the hopper. Bills should be placed in a neat stack prior to being placed into the hopper.
- Prepare the Bills: Ensure the bills are clean, dry, and free from damage, folds, or foreign material like clips and bands.
- Adjust Bill Guides: Set the hopper bill guides slightly wider (0.10’’ on each side) than the bill width for smooth feeding.
- Stack the Bills: Correct or remove any wrinkled or damaged bills and square the stack.
- Load and Feed: Place the stack into the hopper, ensuring proper alignment.
Safety Tip: Keep fingers, hair, and loose clothing away from moving parts.
How do I clean and maintain my unit?
ATTENTION: The unit should always be turned off and disconnected from its power cord before cleaning. DO NOT use solvents such as thinner, alcohol, etc. to clean the machine.
Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of the Domino will significantly increase its lifetime.
To avoid problems, make sure there are no metal clips or rubber bands in the bills being counted. Be sure to follow the proper procedure for loading the hopper, refer to section 2.2 Loading The Hopper in the User Manual.
For best results, it is recommended to use an air duster and a soft bristle brush to remove any dust or debris from the interior of the unit. When not using the machine for an extended period, cover it with the dust cover (not included with the unit) to prevent dust from settling inside.
All parts of the Kolibri Domino need daily care and cleaning. Pay close attention to the sensors, which are delicate components. If any dust or other foreign matter adheres to the sensors, it may cause various problems during operation of the machine.
- Hopper Sensor
- Stacker Sensors
- Upper Sensors Block
- Lower Sensors Block
What does this error code mean?
NOTE: The Domino, like all other discriminators on the market with integrated detectors, cannot guarantee a counted bill to be genuine or counterfeit.
There are several reasons a genuine bill may be recognized as counterfeit, or vice versa. Possible reasons include: direct sunlight exposure, worn bills, excessively dirty bills, or highly advanced counterfeiting techniques used to produce the bill. Separate equipment may be required to definitively determine whether a bill is counterfeit.
For all error code references, open the User Manual:
Section 6.4 Troubleshooting.
Why is my unit giving multiple Double/Chain errors?
During transportation or normal wear, the feed mechanism may loosen, causing DOUBLE/CHAIN errors. The feed gap, which controls the bill feed path height, should be set to the thickness of a single bill. A wide gap causes DOUBLE/CHAIN errors, while a tight gap may prevent bills from feeding or tear them.
To adjust the feed gap:
- Turn off the machine.
- Position the rollers: Turn them until no teeth are visible, leaving only the smooth section exposed.
- Place a rigid bill: Insert it lengthwise into the hopper.
- Guide the bill: Pass the bill through the inner rollers, feeling moderate resistance. The gap should allow one bill to pass with slight friction.
- Adjust the gap:
- Turn the adjustment screw in small increments.
- Tighten (clockwise) if the bill feels loose.
- Loosen (counterclockwise) if resistance is too strong.
Note: Adjust in small steps, testing after each turn, to avoid overshooting the optimal gap.
Why is my unit constantly giving ID errors?
The unit's Contact Image Sensors (CIS), Ultraviolet (UV), and Infrared (IR) sensors are factory-calibrated but may lose sensitivity over time, leading to ID errors. To recalibrate, follow these steps:
- Turn the machine ON.
- Press the MENU button, select 4. SERVICE, then 2. CALIBRATION. CIS will be highlighted on the screen.
- Turn the machine to access the back door and pull the handle to open it.
- Push the metal latch down to access the sensor blocks. Place the laminated calibration card between the blocks.
- Return the lower sensor block to its initial position and ensure it is securely hooked.
- Close the back door carefully with the calibration card inside.
- Press START/STOP to begin calibration. The screen will display "CIS check wait."
- When done, the screen should show “CIS check ok.” If “CIS check fail” appears, readjust the calibration card and repeat steps 3-6.
- Remove the calibration card and reset the machine by turning it off and back on.
- Repeat the process for UV + IR calibration.
Sensor Care: Clean sensors daily using the provided brush or dry cloth. For rubber rollers, use a damp cloth with mild soap, ensuring no residue remains.
Bill Loading Procedure
Kolibri Domino has been developed to count up to 1,200 bills per minute, which makes it one of the fastest top-loading bill counters on the market. Therefore, to avoid jamming, misfeeding, or other errors, it’s extremely important to use the proper bill loading method. For better results, it’s also recommended to not count more than 200 bills at a time.
Kolibri recommends the loading technique as described below:
- Adjust the bill guides to a size slightly wider (0.10” on each side) than the width of the bills in the stack (all US dollar denominations are the same size).
- Correct or remove the bills if they are severely wrinkled, damaged, or folded. Avoid counting bills that are excessively dirty, soiled, folded, curled, or with foreign material like clips, bands, etc. Bills such as these can cause the machine to malfunction.
- Square the stack.
- Place the bill stack flat on the hopper.
Avoid counting bills that are wet, excessively dirty, soiled, folded, curled, or with foreign material like clips, bands, etc. Bills such as these can cause the machine to malfunction.
If issues persist despite following these steps, visit Contact Us at Support Center section for further assistance.
Feed Gap Adjustment
During transport or regular use, the feed mechanism’s settings may loosen, causing DOUBLE, CHAIN, or HALF errors. These errors occur when the feed gap, the height of the bill feed path, is not properly set. The feed gap should align closely with the thickness of a single bill.
Feed Gap Adjustment of Kolibri Domino Bill Counter
If issues persist despite following these steps, visit Contact Us at Support Center section for further assistance.
Cleaning Procedure
To ensure optimal performance and prevent errors such as Double and Half errors, regular maintenance of the Kolibri Domino is essential. Dirty sensors can lead to decreased functionality, so cleaning the unit daily is recommended.
Important Cleaning Guidelines:
- Turn Off & Unplug: Always turn off the unit and disconnect from the power source before cleaning.
- Avoid Solvents: Do not use solvents like alcohol or thinner.
- Cleaning Tools: Use an air duster and soft bristle brush for dust removal. A dry cloth can also be used for cleaning sensors and other components.
- Cleaning Frequency: Perform daily cleaning to avoid malfunctions caused by dust and debris. If the unit is not in use for extended periods, cover it with a dust cover (not included).
Key Areas to Clean:
- Sensors:
Back Door Sensors: Use the provided bristle brush or dry cloth.
Inner Sensors: Clean with a dry cloth.
Hopper & Stacker Sensors: Clean frequently with a bristle brush or dry cloth.
2. Rubber Rollers: Clean with a slightly damp cloth, using a small amount of liquid soap if necessary. Ensure soap residue is fully removed.
Kolibri Domino Sensors:
- Position Sensors (IR): 8 sensors (4 pairs)
- Contact Image Sensors (CIS): 2 sensor bars
- Ultraviolet Sensors (UV): 2 sensors
- Magnetic Sensors (MG): 1 sensor
Maintenance Recommendations:
- Clean at least once a week.
- For high-use environments, clean daily to prevent buildup that could impair functionality.
- Cover the unit with a dust cover when not in use.
Calibration Procedure
To maintain optimal performance and prevent ID errors, it is recommended to recalibrate the Contact Image Sensors (CIS), Ultraviolet (UV), and Infrared (IR) sensors periodically. Follow the steps below to recalibrate:
Kolibri Domino Calibration Procedure
By following these steps, you will maintain the unit's calibration and ensure accurate performance.
External Printer Connection
The Kolibri Domino provides the option to display the report on the screen and print it if external printer is connected (printer not included).
The thermal printer can be bought from the third party company and be connected via printer adapter (comes with the unit) to the unit.
Below please see instructions on how to connect external printer to the Kolibri Domino.
1. Please locate printer adapter that comes with the unit.
2. Please connect the RJ-11 end of the adapter cable to the RJ-11 port at the back of the Domino.
3. Connect one end of the printer cable (comes with printer) to the printer while RS-232 end of the printer cable must be connected to the RS232 end of the adapter cable.
4. After the connection process is successfully done, make sure the Kolibri Domino and the printer are both on. Count the stack of mixed denomination bills, when done, press report button on the display and then print button to print the report displayed on the screen.
5. If you have any issues with the connectivity of the printer, please contact us any time
None of these? Contact Us
Document Downloads: User Manual