Bishop Counterfeit Detector FAQ
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To ensure top performance, we have listed the following steps on proper use of the Kolbri Bishop:
- Avoid inserting a bill that is:
- Crumpled
- Torn
- Heavily worn
- Covered with adhesive
- Stapled
- Wet or heavily stained
- Ensure the bill is flat and corners are not folded (the Bishop checks the size of a bill and may reject a bill that is folded or has folded corners).
- Insert the bill face up, all the way to the left side and straight, exactly as shown.
Regular maintenance will ensure accurate operation of the unit and will prolong its service life. Use an air duster to remove dust from the sensors. Insert approximately ¹/4 of an inch of the duster nozzle through the front bill insertion slot to blow away any debris that may have accumulated inside the unit.
Do not insert the nozzle more than ¹/4 of an inch into the unit as it may damage the sensor mechanisms inside the Kolibri Bishop unit.
Because of the printing method used by the US Mint, bills are not exactly identical. This will occasionally cause a bill to not to be recognized on the first run in an automatic detector. This may also occur if a bill is inserted with even a slight deviation from the required pathway. The Kolibri Bishop is an advanced machine and will never accept a counterfeit bill. If it recognizes a bill after the second or third attempt, you can be assured that the bill is genuine.
Several factors can cause the Kolibri Bishop to not recognize a genuine bill:
- Overly wrinkled, overly creased and overly worn bills
- A physical shock
- A sudden change in temperature or humidity
- Extended period of non-use
If the Bishop consistently refuses to recognize genuine bills, turn the unit off, unplug it from the wall. Reinsert the plug and turn the machine on to perform a reset.
Error Codes:
Error Message | Cause | Solution |
EE1 | Up Magnetism Abnormal | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
EE2 | Middle Magnetism Abnormal | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
EE3 | Down Magnetism Abnormal | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
EE4 | Reverse Infrared Reflex Abnormal | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
EE5 | 1/2 Multi-Spectrum Abnormal | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
EE6 | Frontage Reflex Abnormal | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
EE7 | Infrared Paper, Overlapping | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
EE8 | Width Abnormal | We recommend passing a bill through the detector a least 3 times with the proper orientation and insertion method according to section 2.3 “authenticating a bill” of the user manual prior to rejecting the note as suspected or counterfeit. If error message continues authentic bills, conduct proper cleaning maintenance on the machine. |
Other Error Messages:
Error Message | Cause | Solution |
CE1 | Encoder Fault | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |
CE2 | Infrared Counter Tube Fault | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |
CE3 | Fault of Starting Coupler | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |
CE4 | Key Circuit | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |
CE5 | Key Circuit | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |
CE6 | Up Magnetism Abnormal | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |
CE7 | Middle Magnetism Abnormal | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |
CE8 | Down Magnetism Abnormal | We recommend turning the unit off and performing proper cleaning maintenance on the machine. If error message persists, please see the support section on the Kolibri USA website at www.KolibriUSA.com for further troubleshooting. |