Rook Bill
Counter FAQ

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Kolibri Rook has been developed to count up to 1,400 bills per minute, which makes it one of the fastest bill counters on the market. Therefore, to avoid jamming, mis-feeding or other errors such as HLF, Chn or dbL, it’s extremely important to use the proper bill loading method. For better results, it’s also recommended to not count more than 100 bills at a time. Kolibri recommends a 3-step loading technique as described below:

 

  1. Square the bill stack. Place the bill stack almost perpendicular to the carrying handle with the bottom of the stack touching the bill guide plate.

 

  1. Flip the bill stack towards the rear of the machine so the stack is now leaning against the bill guide plate.

 

  1. Bill feeding will automatically begin.

 

If, after using the recommended bill loading method, this does not resolve the issue, please see the support section on the Kolibri USA website at www.kolibriusa.com, or contact Kolibri Support at support@kolibriusa.com for further troubleshooting.

Dirty sensors can cause false errors such as “EA”, “A”, “b”, “dbL”, and “HLF” errors, and may decrease the performance of your Kolibri Rook Currency Counter. It is suggested that the user performs daily maintenance on the unit to maintain top performance.

 

Items Needed:

  • Soft microfiber cloth
  • Bristle brush
  • Can of compressed air
  • Isopropyl alcohol

 

Steps

  1. First, make sure the unit is turned off and unplugged
  2. Perform the cleaning of each sensor, one step at a time (a to c), and check after each step if this resolves the issue. If it does not, proceed to the next cleaning step

a) Wipe away dust with a soft microfiber cloth or a bristle brush

b) Clean the sensors using a can of compressed air

c) Clean with a cotton swab lightly moistened with isopropyl alcohol – gently wipe the sensors with the swab.

 

Refer to the photos below showing the location of the Kolibri Rook sensors. For each sensor, follow the steps as

described above.

 

Sensor Locations:

 

Hopper Sensor:

Locate the hopper sensor as shown below. This sensor is at the top of the unit, where money is placed for counting.

 

 

Stacker Sensors:

Locate the 2-part stacker sensor as shown below. These pair of sensors are seated in the stacker pocket, where the money rests after counting/sorting.

 

 

Counting  Sensors:

Locate the two counting sensors, which are underneath the display panel as shown below. Note there are two counting sensors (left and right). Each of these sensors has an upper and lower component.

 

 

Stacker Sensor:

Locate stacker sensor as shown below. This sensor is seated in between the counting sensors.

 

 

If, after cleaning all sensors, this does not resolve the issue, please see the support section on the Kolibri USA website at www.kolibriusa.com, or contact Kolibri Support at support@kolibriusa.com for further troubleshooting.

 

Error Code

Cause

Solution

A

Suspect bill detected.

Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count. Refer to section 4.1 of the Rook User Manual for more details.

b

Suspect bill detected.

Remove the last bill from the stacker and press the START button to continue counting. The suspect bill will not be added to the count.

Refer to section 4.2 of the Rook User Manual for more details.

sbL

The last counted bill is a double note.

Remove the double note from the stacker and recount all other notes in the stacker. Refer to section 4.3 of the Rook User Manual for more details.

HLF

A half bill was detected.

Remove the half bill from the stacker and recount all other notes in the stacker. Refer to section 4.4 of the Rook User Manual for more details.

Chn

Two or more notes have passed through the unit at the same time.

Remove all bills from the stacker and recount all other notes in the stacker and recount them. Refer to section 4.5 of the Rook User Manual for more details.

EA 0

EA 1

Counting sensors may have collected dust.

Clean the sensor with a soft bristle brush and compressed air. Refer to section 5.1 of the Rook User Manual

EA 2

There are bills in the stacker.

 

 

 

Stacking sensors may have collected dust.

Remove the bills from the stacker to allow the machine to complete its self-check.

 

Clean the sensor with a soft bristle brush and compressed air. Refer to section 5.1 of the Rook User Manual

 

The feed gap of the unit is always properly adjusted before shipping to customers. Sometimes during the transportation or accidental jarring of the unit, the adjustment of the feed gap might be altered. The feed gap will also gradually increase over time with normal wear and tear. These conditions can lead to error (“dbL”, “Chn”, “HLF”) or bill jams. Please follow the steps below to re-adjust the feed gap. If your unit is operating normally,

DO NOT attempt to adjust the feed gap, as this may introduce errors or jams.

  1. Ensure the machine is turned off.
  2. Locate the feed gap adjustment knob at the rear of the machine.

 

  1. If more than one bill is being pulled into the feed mechanism (“dbL” errors), turn the knob clockwise (decrease gap). Adjust ¼ turn, then re-test the machine to see if the problem is corrected. Repeat if necessary.

 

NOTE:  If the Feed Gap is adjusted too narrow, bill jams and tears can occur.

 

  1. If bill jamming is seen on the input, turn the knob clockwise (decrease gap). Adjust 1/32 turn (11°), then re-test the machine. Repeat if necessary.

 

Important Note: To check if the feed gap is too loose or tight, guide a bill between the bill guide plate and the feeding rollers. A moderate resistance should be felt as the bill is moved back and forth through these rollers.

In other words, the gap between these rollers is wide enough to pass just one bill per count, but narrow enough to feel a slight tension or friction when pulling the bill out.

 

The Kolibri Kinght’s feed gap adjustment can be sensitive during adjustments. Do not overturn each adjustment or you may overshoot the optimum gap. We recommend testing with a stack of bills after each adjustment turn.

 

If, after adjusting the feed gap, this does not resolve the issue, please see the support section on the Kolibri USA website at www.kolibriusa.com, or contact Kolibri Support at support@kolibriusa.com for further troubleshooting.

 

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