HOW CAN WE HELP YOU?
KOLIBRI BILL COUNTER FAQ
- The Kolibri Bill Counter serial number is a string of numbers and letters unique to your unit that helps us identify your product and look up information regarding this specific product. Please look to the underside of your unit for the serial number.
- An example serial number is shown below. The format will always be the same, 6 numbers, followed by ‘KOL’ and ending in 5 numbers: ######KOL#####
- The below cleaning guide is available as a printable document listed in the Documents section of this page.
- First, make sure the unit is turned off and unplugged
- Perform the cleaning of each sensor, one step at a time (a to c), and check after each step if this resolves the issue. If it does not, proceed to the next cleaning step
(a) Wipe away dust with a soft microfiber cloth or a bristle brush
(b) Clean the sensors using a can of compressed air
(c) Clean with a cotton swab lightly moistened with isopropyl alcohol – gently wipe the sensors with the swab.
Refer to the photos below showing the location of the Kolibri Bill Counter sensors. For each sensor, follow the steps as described above.
Locate the hopper sensor as shown below. This sensor is at the top of the unit, where money is placed for counting.
Locate the two counting sensors, which are underneath the display panel as shown below. Note there are two counting sensors (left and right). Each of these sensors has an upper and lower component.
Locate the ultraviolet sensor by turning the unit on. Sensor will emit a blue/purple light (UV). Turn the unit back off and use a can of compressed air to clean the sensor.
- Kolibri suggests that the user cleans the unit at least once per week. For heavy use locations and operations, the user may clean the unit daily to avoid heavy buildup that may cause improper operation. When the unit is not in use, Kolibri suggests that the user covers the unit with a dust cover.
- Bills are very worn, torn, ‘soft’, or in folded. In this situation, the bills may crumple in the bill path and get stuck. To resolve it, correct or remove the bills if they are severely wrinkled, damaged or folded.
- Bills are fed incorrectly into the unit. In this situation, the bills may enter the bill path crookedly and the unit is prone to jamming by bad feeding and may damage the unit and the notes as they pass through. To resolve it, follow the bill loading technique bellow. This guide is also available as a printable document listed in the Documents section of this page.
Square the bill stack as shown below:
- Place the bill stack almost perpendicular to the screen with the bottom of the stack touching the bill guide plate.
2. Flip the bill stack towards the rear of the machine so the stack is now leaning against the bill guide plate.
3. Flip the bill stack towards the rear of the machine so the stack is now leaning against the bill guide plate.
4. Bill feeding will automatically begin.
The adjustment of the fed gap is altered due to transit or over time normal wear and tear. In this situation, multiple bills can enter the bill path at once, or with an angle which lead to errors and jamming. To learn how to adjust the feed gap, please refer to Section 6: What is a feed gap? How do I adjust it?
- The feed gap is the actual height of the bill feed path, and should be tuned to just about the thickness of a single bill. If the feed gap is too wide, the user may experience a high amount of dbL and CHn errors which are caused by more than one bill entering the scanning path at one time. If the feed gap is too tight, the unit may not be able to pass bills into the scanning path, or catch on bills and tear them.
- For feed gap adjustment procedure, a printable document is available in the Documents section of this page. The following steps are the procedure for adjusting the feed gap:
The feed gap of the unit is always properly adjusted before shipping to customers. Sometimes during the transportation or accidental jarring of the unit, the adjustment of the feed gap might be altered. The feed gap will also gradually increase over time with normal wear and tear. These conditions can lead to errors (“dbL”, “Chn”, “HLF”) or bill jams.
Please follow the steps below to re-adjust the feed gap. If your unit is operating normally, do NOT attempt to adjust the feed gap, as this may introduce errors or jams.
- Ensure the machine is turned off.
- Lift the carrying handle up located at the rear of the machine to a horizontal position as shown below
3. Locate the feed gap adjustment knob at the rear of the machine.
4. If more than one bill is being pulled into the feed mechanism (“dbL” errors), turn the knob clockwise (decrease gap). Adjust ¼ turn, then re-test the machine to see if the problem is corrected. Repeat if necessary.
NOTE: If the feed gap is adjusted too narrow, bill jams and tears can occur.
5. If bill jamming is seen on the input, turn the knob counterclockwise (increase gap). Adjust ¼ turn, then re-test the machine. Repeat if necessary.
NOTE: If the feed gap is adjusted too wide, “dbL” and “Chn” errors can occur.
IMPORTANT NOTE: To check if the feed gap is too loose or tight, guide a bill between the bill guide plate and the feeding rollers. A moderate resistance should be felt as the bill is moved back and forth through these rollers. In other words, the gap between these rollers is wide enough to pass just one bill per count but narrow enough to feel a slight tension or friction when pulling the bill out.
The Kolibri Bill Counter’s feed gap adjustment can be sensitive during adjustments. Do not overturn each adjustment or you may overshoot the optimum gap. We recommend testing with a stack of bills after each adjustment turn.
If, after adjusting the feed gap, this does not resolve the issue, please see the support section on the Kolibri USA website at www.kolibriusa.com, or contact Kolibri Support at email@example.com for further troubleshooting.
- The Kolibri Bill Counter provides UV (ultraviolet) anti-counterfeit feature detection. To learn more about detection techniques, please refer to Section 9: What do MG, UV stand for? What’s the difference?
- There are 2 main counterfeit detection techniques used in the majority of bill counters are:
- MG – Magnetic Feature Detection – US currency uses specific magnetic ink at exact locations to provide a unique magnetic signature on each denomination note.
- UV – Ultraviolet Feature Detection – Certain features are hidden to the naked eye on all US currency. In order to detect these features, the Kolibri Bill Counter has special ultraviolet emitters and sensors capable of detecting the exact ultraviolet anti-counterfeit features built into each denomination note. These are referenced against known-genuine currency and used to flag any notes that do not display the correct UV features on the suspect notes.
- There are a few reasons that a genuine bill may be flag as suspect. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features needed to verify a bill as genuine may be compromised. For example, the magnetic ink on a note may wear over time or heavy use, reducing the magnetic response to below detection thresholds.
- If sensors are dirty or damaged, the unit will not be able to detect the necessary anti-counterfeit features needed to verify currency as genuine.
- Another possible reason is that the detection sensors may be incorrectly calibrated, lost reference, or be under operating conditions that cause false positives. In order to reduce these error types, it is advised to operate the unit out of direct sunlight and reduce interference that may cause sensor errors. If this occurs frequently under normal operation, please contact Kolibri support for troubleshooting or service.
- One of the most common reasons for miscounting is improper loading of the currency to be counted. In most cases the Kolibri Bill Counter will display an error to reload the currency.
- The second most common reason for improper counting is poor maintenance of the unit. Each sensor needs to be clean and free of debris to operate correctly.
- In rare cases, electromechanical failure of the unit will cause all notes to be sensed incorrectly. For frequent, repeatable improper denomination errors, please contact Kolibri Support for repair.
- Yes, the Kolibri Bill Counter processes bills in customized amount called Batch Mode. Predetermined note sets are created using this mode in quantities of 100, 50, 25, 20 or 10 bill batches. To use Batch mode, press the B button and select one of the preset batch amounts. Each press of the B button will toggle to a preset amount. The Batch indicator light will illuminate when Batch mode is active.
- No, the Kolibri Bill Counter only counts the number of bills. If you need to sum the value or count multiple denominations at one time, you will need a Bill Reader like the Kolibri Domino or Kolibri Signature. Bill readers use advanced sensing to determine the denomination of the notes being scanned.
- No, the Kolibri Bill Counter does not sort the bills. If you need to sort bills by denominations, you will need a Bill Reader like the Kolibri Domino or Kolibri Signature. Bill readers use advanced sensing to determine the denomination of the notes being scanned and sort them.
- The Signature uses a F2AL250V 20mm Length by 5mm Diameter fuse above the AC power inlet (where the power cord inserts to the back of the unit.) Check this fuse if the unit does not power on. If replacing the fuse does not solve power-on issues, please contact Kolibri Customer Service.
- The warranty of this unit covers manufacturing defects, and unit related failures that occur during normal operation following the specific guideline set forth in the user manual. Kolibri is not responsible for errors or failures caused by improper use, mishandling, liquid spills on the unit, foreign object damage, units which have been opened/tampered with, or damage caused by improper maintenance, storage, or transportation.
- Please contact Kolibri support through our webpage and provide a description of the failure.
Required information include
- Your contact information so we may respond
- The product serial number – To find your serial number refer to Section 2: Where is the serial number for my unit? What does it look like?
- The subject of your request
A brief description of the failure that has been encountered
- Contact Kolibri Support through our webpage at https://kolibriusa.com/contact/ and create a support ticket. The customer service representative assigned to your ticket will respond with troubleshooting techniques, or arrange for an on-site repair at our facility.
- Please visit https://kolibriusa.com/contact/ to create a ticket.
If you cannot find the support topic you need, please contact our customer service.