KCD-2000 Counterfeit Detector FAQ
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KCD-2000 is a 4-way detector, meaning that bills can be inserted in any 4 possible orientations. After the bill is positioned in the insertion slot properly (see images below), the detector will automatically feed and scan the bill. If a bill is recognized as authentic, the following will occur:
1.The value of the scanned bill will be displayed (if in value mode)
2.The bill will be ejected from the selected direction
Note: Unrecognized bills will always be ejected from the front regardless of the selected direction.
- The machine will emit two beeps
- An error message will be displayed
- The bill will be ejected from the front
ATTENTION: The unit should always be turned off and disconnected from its power cord before cleaning. DO NOT use solvents such as thinner, alcohol, etc. to clean the machine.
Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of the KCD-2000 will significantly increase its lifetime.
For best results, it is recommended that to use an air duster and a soft bristle brush to remove any dust or debris from the interior of the unit. Insert approximately ¼ inch of the duster nozzle through the front bill insertion slot to blow away any debris that may have accumulated inside the unit.
Do not insert the nozzle more than ¼ inch into the unit as it may damage the sensor mechanisms inside the KCD-2000 unit.
Pay close attention to the sensors, which are delicate components. If any dust or other foreign matter adheres to the sensors, it may cause various problems during operation of the machine.
- UV Sensor
- IR Sensors
- Magnetic Sensors
Note: that several factors can cause a KCD-2000 to not recognize a genuine bill:
- Overly wrinkled, overly creased and overly worn bills.
- If the unit is dropped or bumped.
- A sudden change in temperature
- Extended period of non-use
- Improper maintenance or lack of preventative maintenance/cleaning
Error Messages:
Error Message | Cause | Solution |
UV SUSPECT
| Suspect bill detected with UV
| We recommend passing a bill through the detector at least 3 times in different orientations prior to rejecting the note as suspected or counterfeit.
|
MG SUSPECT
| Suspect bill detected with MG
| We recommend passing a bill through the detector at least 3 times in different orientations prior to rejecting the note as suspected or counterfeit.
|
IR SUSPECT
| Suspect bill detected with IR
| We recommend passing a bill through the detector at least 3 times in different orientations prior to rejecting the note as suspected or counterfeit.
|
DOUBLE SUSPECT IR
| Suspect bill detected with thickness | We recommend passing a bill through the detector at least 3 times in different orientations prior to rejecting the note as suspected or counterfeit.
|
SIZE SUSPECT
| Suspect bill detected with size
| We recommend passing a bill through the detector at least 3 times in different orientations prior to rejecting the note as suspected or counterfeit.
|
Check UV
| Issue with the UV Sensor
| Clean or replace the sensor. See section 5.1 “MAINTENANCE” of the KCD-2000 user manual |
Check MG
| Issue with the MG Sensor
| Clean or replace the sensor. See section 5.1 “MAINTENANCE” of the KCD-2000 user manual |
Check IR
| Issue with the MG Sensor
| Clean or replace the sensor. See section 5.1 “MAINTENANCE” of the KCD-2000 user manual |
Check MOTOR or PULSE
| Issue with motor or encoder
| Contact Kolibri’s technical service center |
Other Problems:
Problem Description | Cause/Action |
Unit does not turn on
| Ensure the power cord is connected properly. Press and hold down the POWER button for 3 seconds unitl unit emits a beep. Contact Kolibri’s technical service center if the issues persists. |