KBR-1500 Mixed Value Counter FAQ

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To avoid jams and ensure proper operating speed of the machine, it is important to correctly load the hopper. Bills should be placed in a neat stack prior to being placed into the hopper.

Avoid counting bills that are wet, excessively dirty, spoiled, folded, curled or with foreign material like clips, bands, etc. Bills such as these can cause the machine to malfunction.

Adjust the hopper bill guides to a size slightly wider than the width of the bills in the stack (all US dollar denomination are the same size). This will help to correctly place the bills in the hopper and will ensue smooth bill feeding.

The unit has fast moving parts and may be hazardous if fingers, hair, clothes, etc. get near the fast moving parts. Please be mindful of loose clothes, hair or fingers coming too close to the fast-moving parts.

To properly load bills into your machine please follow the instructions and diagrams below:

  • Make a Stack – Correct or remove bills that are severely wrinkled, damaged, or folded. Square the bill stack.

  • Load the Stack

  • Feed the Bills

The unit should always be turned off and disconnected from its power cord before cleaning. DO NOT use solvents such as thinner, alcohol, etc. to clean the machine.

Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of the KBR-1500 will significantly increase its lifetime.

To avoid problems, make sure there are no metal clips or rubber bands in the bills being counted. Be sure to follow the proper procedure for loading the hopper, refer to section 2.2 LOADING THE HOPPER.

For best results, it is recommended to use an air duster and a soft bristle brush to remove any dust or debris from the interior of the unit. When not using the machine for an extended period, cover it with the dust cover (not included with the unit) to prevent dust from settling inside.

All parts of the Kolibri KBR-1500 need daily care and cleaning. Pay close attention to the sensors, which are delicate components. If any dust or other foreign matter adheres to the sensors, it may cause various problems during operation of the machine.

  • To avoid malfunction caused by foreign objects, please clean your machine

     every day.

  • Clean back door sensors with the provided bristle brush or a dry cloth frequently
  • Clean inner sensors with the provided dry cloth frequently.
  • Clean hopper and stacker sensors with the provided bristle brush or a dry

     cloth frequently.

  • Rubber rollers may be cleaned with a slightly damp cloth. You may use a small

     amount of liquid soap on the cloth, but the soap residue should

     properly removed.

See Diagrams below for where to locate the sensors:

  1. Hopper Sensor
  2. Stacker Sensors
  3. Inner Sensors
  4. Back Door Sensors

NOTE: The KBR-1500, like all other discriminators on the market with integrated

detectors, cannot guarantee a counted bill to be genuine or counterfeit. There are

several reasons a genuine bill may be recognized as counterfeit, or vice versa. Possible

reasons include: direct sunlight exposure, worn bills, excessively dirty bills, or highly

advanced counterfeiting techniques used to produce the bill. Separate equipment

may be required to definitively determine whether a bill is counterfeit.

 

Error Message

Cause

Solution

UV SUSPECT

Suspect bill detected by ultraviolet detection or UV detection issue

Remove top bill from stacker.

This bill is not added to count.

Press start to continue.

MG SUSPECT

Suspect bill detected by magnetic

detection or MG detection issue

Remove top bill from stacker.

This bill is not added to count.

Press start to continue.

IR SUSPECT

Suspect bill detected by infrared

detection or IR detection issue

Remove top bill from stacker.

This bill is not added to count.

Press start to continue.

IMAGE SUSPECT

Image of the bill is not genuine.

Remove top bill from stacker.

This bill is not added to count.

Press start to continue.

ID ERROR

Image of the bill is not recognized

Banknote tilt.

Remove top bill from stacker.

This bill is not added to count.

Press start to continue.

DIFFERENT

DENOMINATION

Denomination of the bill does

not match

Machine in SORT mode.

Different denomination detected.

Remove top bill from stacker.

This bill is not added to count.

Press start to continue.

SIZE SUSPECT

The size of the bill is not genuine.

Remove top bill from stacker.

This bill is not added to count.

Check size of the bill and make sure

bill is not bent.

DOUBLE

SUSPECT

The last counted bill is a double note or has double detections issue.

Ensure top bills in stacker are not stuck together.

Remove all bills from stacker.

Not added to the count total. Recount.

HALF NOTE

The last counted bill doesn’t confirm size of the bill or the bill might be torn or folded.

Ensure top bills in stacker are

standard size and or not folded.

Remove all bills from stacker.

Not added to the count total. Recount.

CHAIN ERROR

Two or more bills passed as one.

Ensure bills are loaded properly.

Remove all bills from stacker.

Not added to the count total. Recount.

 

Error Message

Cause

Solution

LOWER LEFT

COUNTING SENSOR

Issue with the lower left counting sensor

Clean the sensor.

See section 6.1 Maintenance for

location of sensors.

UPPER LEFT

COUNTING SENSOR

Issue with the upper left counting sensor

Clean the sensor.

See section 6.1 Maintenance for

location of sensors.

ENCODER

SENSOR

Issue with the encoder sensor

Restart the machine.

Make sure rollers are turning and nothing prevents them from turning.

If not resolved contact Kolibri

technical service.

START

SENSOR

Issue with the start sensor.

Clean the sensor.

See section 6.1 Maintenance for

location of sensors.

BACK DOOR

OPEN

Back door not securely closed.

Ensure back door is closed.

Press start to continue.

 

Problem Description

Cause/Action

Machine does not turn on

Ensure the power cord is connected properly.

Check the fuse in the fuse compartment and replace it if necessary.

Contact Kolibri’s technical service center if the issue persists.

Machine fails to detect

counterfeit notes

The sensors may have collected dust.

See section 6.1 Maintenance for location of sensors.

Inaccurate counting

1. Bills were incorrectly inserted into the hopper.

2. Turn off the machine and turn it back on.

3. The feeding gap is too wide. This may happen when brand new notes are counted as their thickness differs greatly from used notes to which the

machine’s gap is adjusted for by default. Narrow the gap slightly by turning the feed gap adjuster (refer to section 1.5, rear and front view)

counterclockwise by 1 dot at a time and try counting again. Repeat the

procedure until a suitable gap width is reached. If the resistance against the bill feels too strong, loosen the gap by turning the screws clockwise.

Bills are jammed

Turn off the machine. Remove any jammed bills by opening the back door. Look for any foreign objects inside the unit (paper clips, rubber bands, etc.). Remove foreign objects, if any. Secure the back door.

Recount.

 

Sometimes, during the transportation or shipment of the unit, the adjustment of the feed mechanism may loosen. This can also happen during normal wear or tear and can lead to DOUBLE/CHAIN errors. The feed gap is the actual height of the bill feed path and should be tuned to just about the thickness of a single bill. If the feed gap is too wide, the user may experience a high amount of DOUBLE/CHAIN errors which are caused by more than one bill entering the scanning path at one time. If the feed gap is too tight, the unit may not be able to pass bills into the scanning path or catch on bills and tear them.

The following steps are the procedure for adjusting the feed gap:

  1. Ensure the machine is turned off.
  2. Position the rollers so that no teeth are visible. This can be done by manually turning the rollers until no teeth are showing and only the smooth section of the rollers is visible (see images below).

  1. Place one bill that is crisp and rigid enough to prevent bending during the adjustment procedure. Place the bill lengthwise either to the right or left side of the hopper (See images below).

  1. Guide the bill between the inner rollers during this step; you should feel moderate resistence as you move the bill back and forth through these rollers. In other words, the gap between these rollers is wide enough to pass just one bill per count, but narrow enough to feel a slight tension or friction when pulling the bill out.

To adjust the bill feed gap, use the instructions below to turn the adjustment screw at the top of the unit:

  1. a) Adjust the knob, 1 dot at a time and then retest.
  2. b) If the bill feels too loose, tighten the feed gap by

    turning the adjustment screw counterclockwise.

  1. c) If the resistance against the bill feels too strong, loosen the gap by turning the screw clockwise.

IMPORTANT NOTE:

The Kolibri KBR-1500’s feed gap adjustment can be sensitive during adjustments. Do not overturn each adjustment or you may overshoot the optimum gap. We recommend testing with a stack of bills after each adjustment turn.

The contact image sensor (CIS), Ultraviolet (UV) and Infrared (IR) sensors of the unit are calibrated properly from the factory. With regular, basic use, the sensor’s sensitivity decreases which can lead to ID errors. To resolve this issue, the unit can be recalibrated using the white calibration card that came with the unit.

Please follow the steps below to calibrate the sensor:

  1. Ensure the machine is turned ON
  2. Press MENU button, move down and select 5. SERVICE, when in SERVICE, select 2. CALIBRATION, when in CALIBRATION CIS will be highlighted and instruction will be written on the screen.
  1. Then turn the machine backside front. Pinch and pull the lever to open the back door of the KBR-1500. Put provided laminated calibration card inside the unit so it covers the inside CIS line.

  1. Carefully proceed to close the back door with the calibration card inside the machine.
  2. Once the back door is closed, turn the machine face side to yourself and press START/STOP button to start the calibration process.
  1. Calibration will begin and the calibration screen will display a message “CIS check wait”.
  2. Once calibration is completed, a message of successful adjustment will be shown as “CIS check ok.” If a message of “CIS check fail” is shown, try readjusting the calibration card in the machine for better placement in front of the CIS sensor and repeat steps 3 to 6 again.
  1. Once the successful message is shown, remove the calibration card from the inside of the machine.
  2. Reset the machine by turning it off, then on.
  3. Same steps must be taken for the UV+IR calibration process.
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