KBC-3000 Bill
Counter FAQ

To avoid jams, it is important to correctly load the hopper. Kolibri recommends not to use more than 200 bills at a time. Follow the 3-step loading technique below to ensure smooth bill feeding.

STEP 1:

Correct or remove the bills that are severely wrinkled, damaged or folded. Square the bill stack.

STEP 2:

Adjust the bill guides to a size slightly wider than the width of the bills. Make sure the bill stack is square, as shown in the diagrams below.

STEP 3:

See diagrams below for proper bill feeding. Please note, the unit will start counting automatically (unless in manual mode).

ATTENTION: Always power off the unit and disconnect from power source before cleaning.

Most operational problems can be avoided by regular care and preventative maintenance. Taking regular care of the KBC-3000 Top-Loading Bill Counter will significantly increase its lifetime.

All parts of the KBC-3000 Top-Loading Bill Counter need daily care and cleaning. Pay closer attention to the sensors, which are delicate components. If only dust or other foreign matter adheres to the sensors, it may cause various problems during operation of the machine. Dirty sensors can affect the KBC-3000’s performance and cause genuine bills to be rejected. It is suggested that the user performs weekly maintenance on the unit to maintain top performance.

For best results, it is recommended to use an air duster and a soft bristle brush to remove any dusty or debris from the interior of the unit. When not using the machine for an extended period, cover it with the provided dust cover to prevent dust from settling inside.

• To avoid malfunction caused by foreign objects, please clean your machine frequently
• Clean Hopper and Stacker sensors with the provided soft bristle brush or a dry cloth frequently
• Clean the sensors with the provided soft bristle brush or a dry cloth frequently
• Rubber rollers may be cleaned with a slightly damp cloth. You may use a small amount of isopropyl alcohol to dampen the cloth and clean the rollers. Wait until the rollers are completely dry before turning on the machine.

NOTE:

To clean sensors that are harder to reach you may need to use a Cleaning Card (not included) or air duster (not included).

To enter the sensitivity settings menu, press and hold the “UV/+” and “START” buttons simultaneously for 3 seconds, or until “H-C00” code displays in the bottom right corner of the screen. Press the “BATCH” button to cycle up and “START” button to cycle down through different codes (refer to the Sensitivity Codes Table). When on the desired code you can use the “UV+” button or the “MG-” button to adjust the settings accordingly. Once adjusted, place a finger on the hopper sensor to save and exit the sensitivity settings menu. Codes are listed below for reference.

Error Codes:

Other Error Messsages:

Other Error Messages:

Other Error Messages:

Sometimes, during the transportation or shipment of the unit, the adjustments of the feed mechanism may loosen. This can also happen during normal wear and tear, and can lead to DOUBLE/CHAIN errors.

The feed gap is the actual height of the bill feed path and should be turned to just about the thickness of a single bill. If the feed gap is too wide, the user may experience a high amount of DOUBLE/CHAIN errors which are caused by more than one bill entering the scanning path at one time. If the feed gap is too tight, the unit may not be able to pass bills into the scanning path or catch on bills and tear them.

To adjust the feed gap properly, you will need a flat head screwdriver (not included).

1. Ensure the machine is turned off.
2. Locate the feed gap adjustment knob (green).
3. Adjust for different bill thickness (narrow for fresh, new bills; wide for very old bills).

Note:

Please DO NOT change this setting unless the machine displays recurrent dbL, CHn error messages.

3a.      If more than one bill is being pulled into the feed mechanism (Double/Chain errors), turn the knob counterclockwise (decrease gap Adjust 1 turn, then re-test the machine to see if the problem is corrected. Repeat if necessary.

NOTE: If the feed gap is adjusted too narrow, chain error, bill jams and tears can occur.

3b.      If Chain error or bill jamming is seen on the input, turn the knob clockwise (increase gap). Adjust 1 turn, then re-test the machine. Repeat as necessary.

NOTE: If the feed gap is adjusted too wide, double and half errors can occur.

IMPORTANT NOTE:

The KBC-3000 Top-Loading Bill Counter’s feed gap adjustment can be sensitive during adjustments. DO NOT overturn each adjustment or you may overshoot the optimum gap. We recommend testing with a stack of bill after each adjustment turn.